AIIMS

AIIMS Relocates Free Generic Pharmacy for Enhanced Patient Experience

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Optimizing Patient Care: AIIMS Shifts Free Generic Pharmacy to New Location

In a strategic move aimed at enhancing patient convenience and optimizing healthcare services, the All India Institute of Medical Sciences, New Delhi, has announced the relocation of its free generic pharmacy managed by HLL Lifecare Ltd to a new location within its premises. This decision underscores commitment to providing accessible and affordable healthcare to all segments of society.


AIIMS
All India Institute of Medical Sciences, New Delhi

Addressing Concerns: AIIMS Responds to Allegations of Decreased Convenience


Despite concerns raised regarding potential inconvenience to patients due to a decrease in serving counters and allocated space, AIIMS officials have issued a statement emphasizing the benefits of the relocation. The move from the pharmacy’s current location to the former Pediatric OPD area within All India aims to address existing challenges and streamline the distribution of generic medicines.


Enhancing Patient Experience: New Facilities and Capacity Expansion


According to the official statement from AIIMS, the new location boasts improved facilities, including a spacious waiting area in front of the counters. This area is designed to comfortably accommodate 100-200 patients at any given time, ensuring a seamless experience for individuals waiting to receive their medications. Contrary to concerns raised, the total number of patients served daily is expected to remain unaffected, thanks to the enhanced capacity and streamlined operations at the new facility.


 Addressing Traffic Disruption: Alleviating Public Inconvenience


One of the primary motivations behind the relocation is to mitigate traffic disruption and public inconvenience caused by the pharmacy’s current location. The statement highlights how patients often gather on the road in front of the pharmacy, impeding traffic flow and creating challenges for both pedestrians and vehicles. By moving the pharmacy to a designated area within All India, the institution aims to alleviate these issues and ensure a safer, more efficient environment for all visitors.


AIIMS

Optimal Space Utilization: AIIMS Ensures Efficient Resource Allocation


In addition to addressing immediate concerns, AIl India officials have underscored the importance of optimal space utilization. A routine inspection revealed that the space previously allocated to HLL Lifecare was underutilized, prompting the decision to relocate the pharmacy. By repurposing the vacated space, plans to establish a much-needed outlet for orthotics and prosthetics, catering specifically to differently abled patients. This initiative aligns with All India broader commitment to comprehensive healthcare services and inclusivity.


Promoting Accessibility and Inclusivity: AIIMS’s Commitment to Patient Welfare


Throughout this transition, AIl India remains steadfast in its commitment to patient welfare and accessibility. The relocation of the free generic pharmacy represents a proactive step towards improving healthcare delivery and addressing the evolving needs of the community. By leveraging available resources and embracing innovation, AIIMS continues to set a benchmark for excellence in healthcare provision, reaffirming its position as a leading medical institution in the country.

The relocation of the free generic pharmacy within AIIMS reflects a proactive approach to enhancing patient care and optimizing healthcare infrastructure. Despite initial concerns, the move is poised to improve the overall patient experience, alleviate public inconvenience, and promote inclusivity within the healthcare ecosystem. As AIIMS continues to innovate and adapt to changing dynamics, its commitment to accessible, affordable, and patient-centric healthcare remains unwavering.


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